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Target on the defensive after removing some products aimed at LGBTQ+

Uproar over Target91Ƶs Pride Month marketing 91Ƶ and its response to critics 91Ƶ is just the latest example
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Pride month merchandise is displayed at the front of a Target store in Hackensack, N.J., Wednesday, May 24, 2023. (AP Photo/Seth Wenig)

Target once distinguished itself as being boldly supportive of the LGBTQ+ community.

Now that status is tarnished after it removed some products aimed at LGBTQ+ and relocated Pride Month displays to the back of stores in certain Southern locations in response to online complaints and in-store confrontations that it says threatened employees91Ƶ well-being.

Target faces a second backlash from customers upset by the discount retailer91Ƶs reaction to aggressive, anti-LGBTQ+ activism, which has also been sweeping through Republican state legislatures. Civil rights groups chided the company on Wednesday for caving to anti-LGBTQ+ customers who tipped over displays and expressed outrage over gender-fluid bathing suits.

91ƵTarget should put the products back on the shelves and ensure their Pride displays are visible on the floors, not pushed into the proverbial closet,91Ƶ Human Rights Campaign president Kelley Robinson said in a statement. 91ƵThat91Ƶs what the bullies want.91Ƶ

The uproar over Target91Ƶs Pride Month marketing 91Ƶ and its response to critics 91Ƶ is just the latest example of how companies are struggling to cater to different groups of customers at a time of extreme cultural divides, particularly around transgender rights.

Bud Light is still dealing with the fallout from when it sent transgender influencer Dylan Mulvaney a beer can with her face on it, which Mulvaney then displayed in an Instagram post, igniting backlash. Bud Light91Ƶs parent company is tripling its U.S. marketing spending this summer as it tries to restore lost sales.

In Florida, Disney has been engaged in a legal battle with Gov. Ron DeSantis since expressing opposition to the state91Ƶs classroom limits on discussing gender identity and sexual orientation.

Allen Adamson, the co-founder and managing partner of the marketing firm Metaforce, said Target should have thought through the potential for backlash and taken steps to avoid it, like varying the products it sells by region.

91ƵThe country is far less homogenous than it ever was,91Ƶ he said. 91ƵFor any brand, it91Ƶs not 91Ƶone size fits all91Ƶ anymore.91Ƶ

Shares of Target, which is based in Minneapolis, extended their fall on Thursday, declining 2.6% in morning trading. On Wednesday, the stock closed down 3%.

According to a 2021 Gallup poll, 21% of people in Generation Z identify as lesbian, gay, bisexual or transgender, compared with 3% of Baby Boomers. Gallup has also found that younger consumers are most likely to want brands to promote diversity and take a stand on social issues.

91ƵPulling back is the worst thing that they could have done,91Ƶ said Jake Bjorseth, who runs trndsttrs, an agency helping brands understand and reach Gen Z customers. 91ƵNot to expect potential backlash is to not understand what (LGBTQ+) members go through on a daily basis.91Ƶ

91ƵOnce they fold to the more extreme edges of the issue, then they91Ƶve lost their footing,91Ƶ Adamson added. 91ƵIf you can change a big brand just by knocking over a display, then they are on the defense, and you never win on the defense.91Ƶ

Target has long been seen as a trailblazer among retailers in the way it embraced LGBTQ+ rights and customers. It was among the first to showcase themed merchandise to honor Pride Month, which takes place in June, and it has been out front in developing relationships with LGBTQ+ suppliers.

It has also faced backlash. In 2016, when a national debate exploded over transgender rights, the company declared that 91Ƶinclusivity is a core belief at Target91Ƶ and said it supported transgender employees and customers using whichever restroom or fitting room 91Ƶcorresponds with their gender identity.91Ƶ

But even after being threatened with boycotts by some customers, Target announced months later that more stores would make available a single-toilet bathroom with a door that could be locked.

As recently as last year, law enforcement agencies were brought in to monitor a social media threat from a young Arizona man who said he was 91Ƶleading the war91Ƶ against Target for its Pride Month merchandise, and he encouraged others to take action.

But the company is operating in an even more politicized environment now.

There are close to 500 anti-LGBTQ+ bills that have gone before state legislatures since the start of this year, according to the American Civil Liberties Union. At least 17 states have enacted laws restricting or banning gender-affirming care for transgender minors, though judges have temporarily blocked their enforcement in some states.

Target declined on Thursday to say which items it was pulling from its stores. But 91Ƶtuck friendly91Ƶ women91Ƶs swimsuits, which allow trans women who have not had gender-affirming operations to conceal their private parts, were among Target91Ƶs Pride items that garnered the most attention. Target removed online this week designs by Abprallen, a London-based company that sells some occult- and satanic-themed LGBTQ+ clothing and accessories outside of Target.

Abprallen couldn91Ƶt immediately be reached for comment but its website on Thursday said it was temporarily closed, with a message that read: 91ƵThank you all for your unrelenting support and love. The positivity and beautiful vibes you91Ƶve sent my way this past week has been overwhelming.91Ƶ

The controversy at Target has been exacerbated by several misleading videos circulating online. In some, people falsely claimed the retailer was selling 91Ƶtuck-friendly91Ƶ bathing suits for kids.

91ƵGiven these volatile circumstances, we are making adjustments to our plans, including removing items that have been at the center of the most significant confrontational behavior,91Ƶ Target said in a statement Tuesday.

The company pledged its continued support for the LGBTQ+ community and noted it is 91Ƶstanding with them as we celebrate Pride Month and throughout the year.91Ƶ

Indeed, it was business as usual at many Target locations on Wednesday.

At the Target in Topeka, Kansas, the Pride display remained up front, visible as shoppers passed a corral of shopping carts right after the entrance. It included Pride-themed clothing for kids, as well as T-shirts and women91Ƶs bathing suits for adults.

91ƵI like that our local stores here have it front and center, when you walk in,91Ƶ said Shay Hibler, a Topeka self-employed small business owner who was shopping with her 13-year-old daughter and supports LGBTQ+ rights.

Megan Rusch, a Kansas City-area resident who is studying criminal justice at Washburn University in Topeka, was shopping at the same store and said while other locations might worry about their image, 91ƵThis is a pretty diverse area.91Ƶ

She said she believes it91Ƶs good for the stores to have the Pride displays so that LGBTQ+ customers feel included.

Her shopping companion, Blake Ferguson, a Colorado resident who is studying accounting and finance student at Ottawa University, added simply: 91ƵLove is love.91Ƶ

Anne D91Ƶinnocenzio And Dee-ann Durbin, The Associated Press

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