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49 harassment complaints at CSIS since 2021, 8 of them 91Ƶfounded91Ƶ

Documents released to Canadian Press underscore questions about workplace culture
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David Vigneault, Director of the Canadian Security Intelligence Service (CSIS), prepares to appear before the Standing Committee on Procedure and House Affairs (PROC), studying the intimidation campaign against Members of Parliament, on Parliament Hill in Ottawa, on Tuesday, June 13, 2023. THE CANADIAN PRESS/Justin Tang

When Canada91Ƶs spy chief wrote a secret letter to the public safety minister last December 91Ƶ the week after a report emerged that two young women in the service had been sexually assaulted by a senior colleague 91Ƶ it came with a warning.

David Vigneault, then director of the Canadian Security Intelligence Service, told Dominic LeBlanc that he expected 91Ƶmore cases to surface in the coming weeks,91Ƶ and that he had to be 91Ƶtransparent91Ƶ about this with the minister

91Ƶ(We) will continue to make the difficult decisions required to make a safe workplace,91Ƶ he wrote, saying that the report by The Canadian Press had left staff 91Ƶreeling.91Ƶ

Vigneault, who stepped down in July, had reason to be concerned.

In the days after the report was published, Vigneault91Ƶs staff compiled tables for him showing there had been 49 alleged 91Ƶoccurrences91Ƶ of workplace harassment and violence at CSIS since 2021.

Only eight of these were deemed to have been 91Ƶfounded.91Ƶ

The Dec. 9 letter to LeBlanc, stamped 91Ƶsecret,91Ƶ and the tables in a Dec. 4 email were among documents provided to The Canadian Press in response to an access-to-information request.

The documents show how Vigneault and his staff responded to The Canadian Press report published on Nov. 30, in which CSIS officers made allegations of rape, bullying and harassment in the service91Ƶs B.C. physical surveillance office.

The statistics about workplace sexual harassment and violence were compiled as part of Vigneault91Ƶs preparations for an all-staff town hall meeting about the allegations on Dec. 5.

The tables and an explanation provided by CSIS show that 20 of the 49 91Ƶoccurrences91Ƶ since 2021/2022 were ongoing cases. Of the 29 that were 91Ƶresolved,91Ƶ three were withdrawn, while two ended in conciliation, six through an investigation and none through negotiation.

Eighteen, meanwhile, were resolved through the implementation of recommendations reviewed by an occupational health and safety committee.

The numbers were not announced to the 3,000-plus staff who attended the town hall meeting in person and virtually.

But in May, CSIS released an annual public report that said there were 24 ongoing harassment investigations in 2023, depicting this as a sign of success.

91Ƶ(A)lthough some would use this metric to criticize CSIS, we believe it is indicative of the advancements we have made to improve our workplace culture, as more employees are now placing their faith and confidence in CSIS91Ƶ internal grievance process,91Ƶ wrote Renée de Bellefeuille, the service91Ƶs chief human resources officer.

That report did not describe how frequently cases were resolved to the satisfaction of complainants.

CSIS spokesperson Eric Balsam said in an emailed statement that some complaints took longer than normal to complete.

91ƵOn occasion, a notice of occurrence may take longer to resolve given other mitigating circumstances that may have an impact on the process,91Ƶ Balsam said. 91ƵFor example, the temporary absence of either party, or availability of investigators.91Ƶ

Several employees were suspended between 2020 and 2024 and two were terminated, but Balsam said CSIS is 91Ƶnot in a position to reveal the nature of the conduct for which the employees were suspended and/or terminated because providing details for such a small number of files could breach privacy obligations.91Ƶ

Balsam added that the service has 91Ƶseen a higher number of grievances, complaints and conduct cases since the beginning of 2024.91Ƶ

The tables list four occurrences as sexual harassment and violence and 45 cases as non-sexual.

In the December town hall meeting, Vigneault told staff the senior officer accused of rape had left the service the day before.

The man91Ƶs accusers have said he abused them in CSIS vehicles while on covert missions, in one case losing sight of a surveillance target because he allegedly drove to a car park to rape his CSIS partner.

The officers said they could not go to police because they feared breaching the CSIS Act by identifying themselves and their alleged attacker as covert officers, an offence with a penalty of up to five years in prison.

Vigneault91Ƶs letter to LeBlanc says he told staff there existed an 91Ƶauthority and process to report a crime to the police.91Ƶ

A former CSIS employee who worked in a supervisory capacity in Ontario said her harassment complaint against a high-level managerwas among those that remain outstanding.

She said she also filed a complaint on behalf of another employee as a witness but has not been contacted in the two years since it was submitted to CSIS.

The former supervisor, who spoke on the condition of anonymity because of the CSIS Act91Ƶs prohibition against identification, has since left the agency.

She said in an interview that the behaviour of the new senior manager prompted the group to 91Ƶcome to me with concerns.91Ƶ

91ƵThen people started coming with more formalized complaints,91Ƶ she said. 91ƵI had to tell people that either you have to report something or I have to report something.91Ƶ

She said the manager was 91Ƶhighly problematic,91Ƶ gossiping about employees, revealing highly personal information and 91Ƶmaligning91Ƶ peoples91Ƶ character behind their backs.

The former supervisor said she knew formalizing complaints against someone well-connected in the service would be like signing her own 91Ƶcareer death warrant.91Ƶ

91ƵI91Ƶm in a position where I have to say something and in saying something, I91Ƶm probably not going to be believed,91Ƶ she said. 91ƵNo one was going to want to touch me after that.91Ƶ

She said that since filing the complaint in 2022, she had left the service for an unrelated job.

91ƵIt was making me sick,91Ƶ she said. 91ƵI couldn91Ƶt bear the weight of it anymore and I thought I had nowhere else to go.91Ƶ

She said she believed the complaint process had 91Ƶutterly stalled,91Ƶ and she had not received updates as required. This could be due to the 91Ƶslow machinery of government,91Ƶ she said.

91ƵPROBLEMATIC BEHAVIOUR91Ƶ IN CSIS OFFICE

The documents obtained by The Canadian Press also show how CSIS responded to the turmoil in the B.C. surveillance office.

In addition to the two officers who said they were sexually assaulted, two other officers supported their claims and said bullying and harassment were rife in the office.

The documents show the service commissioned a 91Ƶworkplace climate assessment91Ƶ for the office last year. A Nov. 22 letter from B.C.91Ƶs assistant director general 91Ƶ whose name is redacted 91Ƶ says the assessment followed allegations of 91Ƶproblematic behaviour with respect to inappropriate conduct, harassment, leadership issues etc., that has resulted in a perceived toxic work environment.91Ƶ

But the assessment did not look at the complaints of sexual assault and other wrongdoing made by the two women officers against their senior colleague, who was decades older than them, the documents show.

The assessment91Ƶs terms of reference say the process focused instead on the 91Ƶcurrent work environment,91Ƶ and it would 91Ƶnot consider information from employees that was previously provided under a separate formal process.91Ƶ

A redacted copy of the assessment dated Jan. 22 said staff indicated 91Ƶa workplace culture that is perceived as fairly positive (with some definite exceptions).91Ƶ

The unit91Ƶs 91Ƶmain shortcomings91Ƶ involved the handling of complaints, 91Ƶespecially those related to inappropriate conduct like disrespect, bullying, harassment etc.91Ƶ

91ƵThere is a general sense that accountability is significantly lacking and that the enforcement of policies and procedures is often weak,91Ƶ the assessors wrote.

The assessment found the unit was understaffed and there had been 91Ƶa relatively high turnover recently, especially with respect to female members leaving the unit,91Ƶ causing a 91Ƶdistinct gender imbalance.91Ƶ

It said the workplace was 91Ƶmale dominated91Ƶ and there was an 91Ƶintergenerational divide91Ƶ between staff.

However, the assessment said staff 91Ƶstrongly disagreed91Ƶ the workplace was 91Ƶtoxic,91Ƶ but there was a 91Ƶperceived lack of leadership91Ƶ which contributed to 91Ƶhighly ineffective conflict and complaint handling approaches.91Ƶ

The two B.C. officers who said they were sexually assaulted lodged anonymous lawsuits in B.C. Supreme Court.

One was dismissed last September on technical grounds that the officer had not exhausted the internal CSIS complaints process, which was 91Ƶongoing.91Ƶ She said this week that she had 91Ƶnever been told (by CSIS) that it was still an ongoing investigation at any point.91Ƶ

The officer said previously that a report for CSIS with a protected security classification had concluded her rape complaint was unfounded on the balance of probabilities.

The court file for the other officer has been inactive since it was filed in June 2023, with no public response filed by CSIS. Her accusations were investigated by CSIS as part of the other woman91Ƶs complaint.

Matt Malone, an assistant law professor at Thompson Rivers University who specializes in workplace investigations, reviewed the workplace assessment, and said its language suggested 91Ƶsystem-wide problems with leadership91Ƶ in the unit.

91ƵThis is very much a situation of where there91Ƶs smoke, there91Ƶs fire,91Ƶ he said. 91ƵThis workplace assessment is indicative of deeper rooted problems in the service, and you can see that there is an admission that most parties disagreed with the characterization of 91Ƶtoxic work environment,91Ƶ but there91Ƶs very uniform and very consistent discussion around the shortcomings of leadership.91Ƶ

Vigneault announced on July 4 that he was retiring from the service after seven years at the helm.

The former Ontario CSIS supervisor said she lodged her complaint in 2022 out of a 91Ƶstrong sense of duty and responsibility,91Ƶ hoping to trigger not only a change in the individual, but also 91Ƶbigger change within the organization around leadership.91Ƶ

Almost two years later, she said she had little faith such top-down change would happen.

91ƵYou can barely remember what you had for breakfast yesterday. Who91Ƶs going to remember what was said or not said in a meeting once upon a time?91Ƶ she said.

91ƵInvestigations are still ongoing, but when you have five or six complaints filed against one manager all in under a year and you continue to promote that person and give them incredible, incredible career opportunities, I don91Ƶt actually think the organization has been ready to accept responsibility.91Ƶ

91ƵThe leadership were born and raised in that same organization. They don91Ƶt know anything different,91Ƶ she added. 91ƵHow do you change that? I don91Ƶt know.91Ƶ





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